After Hours Emergency
The Owners Corporation has access to appropriately trained and skilled contractors outside of business hours should the need arise. Any such call out should only be for an emergency related issue for the common property, i.e., water leaking from one apartment to the next, no power to the common property lighting, vehicle access door is stuck down and residents cannot leave the property.
Our after hours operator is a maintenance contractor that has performed the role for approximately 20 years. The relationship has worked favorably for our clients and has resulted in after hours call-out being minimised and largely mitigated. Other Owners Corporation managers engage the services of 24/7 call centers (in Australia and overseas) but such call centers come at a cost which is largely an unnecessary burden on the Owners Corporation.